PAIA manual
The records we keep and how to ask for them, under the Promotion of Access to Information Act.
This is the PAIA manual of Savvy Wanderer Travels, prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records we keep and how you can ask for them. Version 1, 17 Oct 2026.
1. About us
Savvy Wanderer Travels is a sole proprietorship (a private body under PAIA) that publishes a free visa guide at https://savvywanderertravels.netlify.app and offers a trip planning service. It has one owner and no employees.
2. Contact details
As a sole proprietor, the owner is the head of the private body and the Information Officer, registered with the Information Regulator.
| Head and Information Officer | Kim |
|---|---|
| savvywanderertravels@gmail.com | |
| Phone | |
| Postal address | |
| Street address | |
| Website | https://savvywanderertravels.netlify.app |
3. The Information Regulator’s guide
The Information Regulator publishes a free guide on how to use PAIA and POPIA, in all official languages. You can get it from the Regulator:
- Website: inforegulator.org.za
- Email: enquiries@inforegulator.org.za
- Phone: 010 023 5200
- Post: PO Box 31533, Braamfontein, Johannesburg, 2017
4. Records you can get without a request
Everything published on our website, including our guides, policies and this manual, is freely available. You don’t need to make a request for it.
5. Records we keep because other laws require them
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011
- Protection of Personal Information Act 4 of 2013
- Promotion of Access to Information Act 2 of 2000
6. Subjects and categories of records we hold
| Subject | Records |
|---|---|
| The business | Business administration, agreements with service providers, website content and the sources behind it |
| Finance and tax | Sales records, invoices, payment and refund records, bank statements, tax returns |
| Customers | Kit orders, trip planning requests and plans, delivery records, refund requests and related emails |
| Subscribers | Mailing list, consent records and the do-not-email list |
| Website enquiries | Contact messages, change reports, brand briefs, privacy and access requests |
| Brand partnerships | Briefs, quotes, agreements and published content |
Listing a category doesn’t mean every record in it will be released. PAIA sets out when a request may be refused.
7. How we process personal information
Purposes: to send visa alerts people asked for, to tell waitlist members when a kit launches, to sell and deliver kits, to answer messages, to correct our guides and to meet our legal and tax duties.
People we hold information about, and what we hold:
- Subscribers and waitlist members: email address, consent record, the kit chosen
- Customers: name, email address, purchase and payment reference
- People who contact us: email address, message, and name if given
- Brand contacts: name, company, work email, message
- Service providers: business contact details and agreements
Who receives it: our operators (website hosting, email service, shop and payment providers), our accountant, and authorities such as SARS when the law requires it. Our privacy policy names our providers.
Information sent outside South Africa: our website host and some other providers store information in other countries, such as the United States and the European Union, under laws or contracts that give protection similar to POPIA.
How we keep it safe: HTTPS on the website, strong passwords and two-step sign-in on our accounts, access limited to the owner, spam filtering on forms, and deleting information when we no longer need it.
8. How to ask for a record
- Fill in Form 2 (Request for access to a record), available on the Information Regulator’s website, and email it to savvywanderertravels@gmail.com.
- Include proof of your identity, and explain which right you want to exercise or protect and why you need the record. PAIA requires this for requests to private bodies.
- Pay the request fee of R140 when we ask for it. Access fees may apply for copies (for example R2 per printed page) and for search time over one hour (R145 an hour, up to R435), as set by the Information Regulator.
- We’ll tell you our decision within 30 days. If we need more time, we can extend once by up to 30 days and will tell you why.
If we refuse your request, there is no internal appeal for a private body. You can complain to the Information Regulator or apply to court. To object to how we use your personal information, or to ask us to correct or delete it, email us or use the privacy request form.
9. Where to find this manual
This manual is on our website at https://savvywanderertravels.netlify.app/paia. Email us for a free copy. We review it every year and whenever our records or providers change.
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